Free nursing-home help · 10 languages
Finding the right nursing home, the calm way
Free, plain-language help understanding skilled nursing and long-term care, reading quality and staffing ratings, and planning the cost — plus a free way to get matched with the right facility for an elderly or recovering relative.
How we help
Whatever level of care your relative needs, we'll help you understand it and find it — for free.
Help finding a skilled-nursing facility
Free help finding the right skilled-nursing facility (SNF) for round-the-clock licensed care or
Read more → How we helpHelp finding long-term nursing care
Free help understanding and finding long-term nursing care for a relative who needs ongoing dail
Read more → How we helpHelp finding short-term rehab care
Free help finding short-term rehabilitation in a skilled-nursing facility after surgery, a strok
Read more → How we helpHelp reading quality & staffing ratings
Free, plain-language help reading a nursing home's quality ratings, inspection record, and staff
Read more → How we helpHelp with nursing-home cost & payment
Free help understanding what nursing care costs and how it is paid — out of pocket, long-term-ca
Read more →How Northhaven Care works
Tell us what's going on
A few plain questions about your relative's situation — no medical records, no diagnoses, no documents, no pressure. It takes a couple of minutes, in your language.
We match you, for free
We connect you, at no cost, with a nursing home or skilled-nursing facility that fits the level of care your relative needs and can often work in your language.
You compare and decide
Tour, read the ratings, ask about cost and staffing, and choose what's right for your family. You are never obligated, and you never pay us.
Read the ratings the right way
A nursing home's star rating is really three ratings. We help your family read each one honestly, in plain language.
Overall rating
A 1-to-5 star summary on Medicare's Care Compare. Useful as a starting point — but always look underneath it at the three parts below.
Health inspections
How the facility did on state health and safety inspections. We help you read what the citations actually mean.
Staffing
How many nurses and aides care for each resident. Often the most telling number — we explain nurse-to-resident ratios in plain words.
How to choose a nursing home
A simple checklist to compare facilities with confidence. You can do this — and we can help.
- Look up the facility on Medicare.gov Care Compare and read all three rating parts, not just the overall stars.
- Check staffing levels — especially registered-nurse (RN) hours per resident per day.
- Read the recent health-inspection record and what any citations were for.
- Visit in person if you can; notice cleanliness, smell, how staff speak with residents, and whether call lights are answered.
- Ask how the facility handles the specific level of care your relative needs.
- Ask plainly about cost, what's included, and how Medicare or Medicaid would apply.
- Ask whether staff speak your family's language, and how families are kept informed.
- Take your time and compare at least two or three facilities before deciding.
An honest look at cost
Real numbers vary a lot by state, by level of care, and by how care is paid for. These are general ranges to help you plan — never quotes or guarantees.
Start with a guide
Clear answers to the questions families ask most when choosing nursing care.
What is a nursing home? Levels of care explained
What is a nursing home? Levels of care explained — clear, plain-language guidance for families,
Read more → GuideHow to read nursing-home quality & star ratings
How to read nursing-home quality & star ratings — clear, plain-language guidance for families, p
Read more → GuideNursing-home staffing levels and ratios explained
Nursing-home staffing levels and ratios explained — clear, plain-language guidance for families,
Read more → GuideWhat does a nursing home cost? An honest guide
What does a nursing home cost? An honest guide — clear, plain-language guidance for families, pl
Read more → GuideDoes Medicare pay for nursing homes?
Does Medicare pay for nursing homes? — clear, plain-language guidance for families, plus a free
Read more → GuideDoes Medicaid pay for nursing homes?
Does Medicaid pay for nursing homes? — clear, plain-language guidance for families, plus a free
Read more →Questions families ask first
Is Northhaven Care free?
Yes. Northhaven Care is always free for your family. We are a free information and matching service. Some participating facilities pay us a flat fee to be matched — this never changes what you pay, and it never affects our independent guidance about Medicaid or Medicare.
Are you a nursing home or a care provider?
No. We are not a nursing home, a care provider, or a government program, and we do not give medical advice. We give plain-language information and connect you, at no cost, with skilled-nursing facilities.
Do I have to share medical records or immigration status?
No. To get matched we only need a way to reach you and a few words about the situation. We never collect medical history, diagnoses, medications, Medicare/Medicaid numbers, SSN, or immigration documents.
Can you promise a specific facility or a bed?
No. Availability, cost, and admission depend on the facility and your relative's needs. A good facility will explain options honestly before promising anything — and so will we.
Ready when your family is
Free for your family. No medical records. No pressure. Tell us a little about your relative's situation and we will help you find the right skilled-nursing care — at no cost to you.